VRS may collect personal information directly from individuals when they visit our website, submit enquiries, complete forms, book consultations, download resources, subscribe to communications, apply for opportunities, participate in interviews or assessments, attend events, communicate with us, engage with our services, or otherwise interact with VRS.

We may also collect information indirectly through customers, referees, recruitment platforms, professional networking platforms, public professional profiles, business directories, service providers, background verification providers, technology platforms, publicly available sources, and other lawful third-party sources.

Where information is collected from third parties, VRS will take reasonable steps to ensure such collection occurs lawfully and appropriately.

VRS uses personal information to operate, manage, improve, and deliver its business activities and recruitment support services.

This may include responding to enquiries, arranging consultations, assessing service requirements, delivering recruitment support services, managing customer relationships, managing contractor relationships, assessing applications, conducting screening and verification activities, facilitating onboarding, coordinating interviews, supporting recruitment workflows, providing training and support, delivering requested resources, administering systems, conducting analytics, maintaining records, improving services, improving website functionality, managing security, preventing fraud, resolving complaints, protecting legal rights, complying with legal obligations, and supporting legitimate business operations.

We only use personal information where there is an appropriate lawful basis for doing so.

As part of delivering recruitment support services, VRS personnel may access, process, organise, update, review, manage, maintain, analyse, or otherwise handle information stored within customer-controlled systems.

This may include candidate records, recruitment databases, ATS records, CRM records, interview information, compliance documentation, recruitment reporting, communications, customer records, sourcing information, workflow information, operational records, and related recruitment data.

Where VRS processes information on behalf of a customer, such processing is performed in accordance with customer instructions, applicable contractual arrangements, confidentiality obligations, security requirements, and applicable laws.

VRS does not claim ownership of customer data and seeks to process such information only to the extent necessary to support delivery of agreed services.

VRS may collect, review, store, process, and manage information relating to candidates for recruitment-related purposes.

This may include resumes, CVs, employment history, qualifications, skills information, professional experience, assessment information, interview information, reference information, communications, sourcing records, talent pool records, recruitment notes, and related recruitment information.

Candidate information may be used to assess suitability for opportunities, facilitate recruitment processes, coordinate interviews, manage communications, support recruitment activities, conduct verification processes, and provide recruitment support services to customers.

Where lawful and appropriate, candidate information may be retained for future recruitment-related opportunities, talent pooling activities, or ongoing professional engagement.

Submission of candidate information does not guarantee interviews, placements, opportunities, engagements, assignments, or future relationships.

Depending on the circumstances and applicable law, VRS may process personal information based upon consent, contractual necessity, pre-contractual steps, legitimate business interests, compliance with legal obligations, protection of legal rights, performance of agreements, protection against fraud, security requirements, or other lawful bases permitted under applicable laws.

Where required, VRS will identify and rely upon an appropriate legal basis for processing.

VRS retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, contractual, security, taxation, accounting, dispute resolution, business continuity, record-keeping, and operational requirements.

Retention periods may vary depending on the nature of the information, applicable legal obligations, customer requirements, and legitimate business needs.

When information is no longer required, VRS may securely delete, anonymise, de-identify, archive, or otherwise dispose of the information in accordance with applicable policies and procedures.

Depending on applicable law, individuals may have rights relating to their personal information, including rights to access, correct, update, restrict, object to, delete, or transfer certain information, withdraw consent where consent is relied upon, opt out of marketing communications, and lodge complaints with relevant supervisory authorities.

Requests relating to privacy rights may be submitted using the contact details provided in this Policy.

Before responding to a request, VRS may require reasonable information necessary to verify the identity and authority of the individual making the request.

In certain circumstances, VRS may decline a request where permitted by law, including where the request is manifestly unfounded, excessive, unlawful, would adversely affect the rights of others, or where VRS is legally entitled or required to retain the relevant information.

VRS seeks to maintain accurate, complete, and current personal information.

Individuals are encouraged to notify VRS of changes to their information and to provide updated information where necessary to ensure records remain accurate.

VRS may take reasonable steps to update, correct, or verify information where appropriate.

VRS may utilise third-party platforms, applications, software providers, communication systems, CRM platforms, ATS platforms, cloud services, analytics tools, scheduling tools, marketing platforms, payment providers, and other technologies to support its business operations and service delivery.

Use of such platforms may involve the processing of personal information by those providers in accordance with their own terms, privacy policies, and legal obligations.

While VRS seeks to engage reputable providers and implement appropriate safeguards, VRS is not responsible for the independent privacy practices of third-party platforms.

Individuals should review the privacy policies of relevant third-party providers where appropriate.

VRS does not sell personal information to third parties.

VRS does not exchange personal information for monetary consideration and does not permit third parties to purchase personal information collected through its website, services, or business activities.

Any disclosure of information occurs solely for legitimate business, operational, legal, contractual, recruitment-related, compliance, or service delivery purposes.

The VRS website may utilise cookies, analytics technologies, tracking technologies, pixels, scripts, session identifiers, and similar technologies to support website functionality, security, analytics, performance monitoring, user experience improvements, marketing activities, and business intelligence activities.

These technologies may collect technical information relating to devices, browsers, website interactions, usage patterns, referral sources, and related information.

Further information regarding cookies and similar technologies is available within the VRS Cookie Policy.

VRS reserves the right to disclose, transfer, assign, or otherwise make available personal information as part of a merger, acquisition, restructuring, investment transaction, financing arrangement, business transfer, sale of assets, corporate reorganisation, or similar transaction.

Where such transfers occur, VRS will seek to ensure that personal information continues to receive appropriate protection and is handled in accordance with applicable legal obligations.

VRS may amend, update, revise, replace, or modify this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technology, service offerings, security requirements, or operational needs.

The latest version of this Privacy Policy will be published on the VRS website together with the applicable effective date.

Continued interaction with VRS following publication of an updated Privacy Policy constitutes acknowledgement of the revised Policy.

Questions, requests, complaints, concerns, or enquiries relating to privacy, personal information, or this Privacy Policy may be directed to:

Virtual Recruitment Solutions

• Email: legal@virtualrecruitment.solutions

• Website: virtualrecruitment.solutions

VRS will review privacy enquiries and complaints within a reasonable timeframe and seek to resolve concerns in accordance with applicable legal obligations, internal procedures, and recognised privacy principles.